I am getting an error message. What do I do?

Got the message: "Authentication Declined. Invalid Username and/or Password"?

  • Enter your Western ID number (student, faculty, staff) as your login
  • Enter the password you created when you registered in RACER
  • Choose "Western" as your Library from the drop-down menu
  • If you still can't sign in, please contact the Interlibrary Loan Staff

Got the message: "Your Account has expired"?

Last Updated: Jan 04, 2021 Views: 1