Why am I not able to access Thomson One?

Please note: Thomson One will be discontinued and has been replaced with Mergent Investext for analyst reports.

Thomson One will remain available temporarily, please follow the steps below if you are having issues accessing it:

If you are using Windows 8 and are having issues access Thomson One or the analyst reports, please try these steps:

1. Using Internet Explorer, hit the F12 button on your keyboard.
2. Now select Ctrl + 8 on your keyboard to enter the Emulation section.
3. Change the Document mode to 5 (Default). (see image)
If 5 (Default) doesn't work, try 8.

If you are using a version of Windows younger than 9, please see these instructions:

Users can access Thomson One with IE10 by reverting to Compatibility Mode back to IE9. To do this, the user should click F12 once on the T1.com login page and choose Internet Explorer 9 in the Browser Mode dropdown; then click F12 again to hide the lower frame. (Note: This is only for IE10 running in Desktop Mode. IE10 under Metro Mode is not supported.)

In some cases one must add in the following 3 websites to IE > tools > Compatibility view settings: *.thomsonone.com, *.thomsonib.com, *.thomsonim.com before the browser shifts to IE 9 Compatibility View instead of IE 10.

Special thanks to Harvard University's Baker Library for these steps.

If you require further assistance, please contact us.

Last Updated: Oct 10, 2018     Views: 927

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